1 Our product & services are as specified and we ensure quality control in the purchases.
2 Our product are in good quality and within validity date fo good usage at the point of sales.
3 All treatment services rendered are by our qualified and trained personnel (consultant / therapist / massuese).
4 Advance appointment booking is required to ensure smooth operation. We will have the customers’ treatment objectives in mind to advice on the scheduling of their appointments.
5 Re-scheduling or cancellation of appointment by either party due to unforeseen circumstances, need to be at least 3 days in advance to avoid unsuccessful arrangement. At all time, we will arrange to our best endeavors, to fit in the desired dateand time of appointment for our customers.
6 Customer will endorse their satisfactory of services received upon completion of each treatment in the invidual customer record file.
7 After a trial treatment, when the customer is satisfied with the service and the offer of the sales, she/he will then enroll in a suitable treatment package recommended by our personnel.
8 We accord a cooling off period of 5 days to allow customers to cancel, transfer or exchange the purchased service package,if deemed necessary.
9 All prices, discounts, promotional or special offers, are stated clearly on the Invoice.
10 A la carte price list for products and treatment services are available for reference from our personnel.
11 Any alternation, amendment, revision and transfer of single treatment or treatment packages may be subjected to additional costs by the customers, when necessary.
12 All purchases are non-refundable unless otherwise approved by the Management.